When you partner with Netelligent for any of the offerings under our cloud, support for these services is all-inclusive. We are just one click away 24/7/365, and our expert staff solves most problems immediately. We also monitor your hardware and software to proactively minimize productivity loss due to IT issues.
Our transparent support offerings are a middle ground between a customer that owns and supports their solutions internally (i.e. visible) and a cloud offering (i.e. invisible). We refer to this level of help and support as managed services which basically means the customer owns the equipment and software but Netelligent is accountable 24/7/365 for the monitoring and support of it.
Some customers choose the visible support model whereby we resell them equipment and software (i.e Procurement), ProServices to design and implement the solution, and vendor Maintenance (ex. Cisco SmartNet), but they choose to support the solution via a combination of internal IT resources and escalation to the equipment and software vendor. In this model, Netelligent does not provide 24/7/365 proactive monitoring and the customer does not contact our Operations Center for support.