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| NetTend |
Maximum Uptime for your critical services |
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Many times, your investment in people, processes and systems to proactively manage a network can be cost-prohibitive for organizations. However, Netelligent's management offerings - ranging from fault and configuration to performance management - can give you peace of mind at a price you can afford.
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| Learn how we get things rolling... |
| Fault Monitoring |
| 24x7x365 device and circuit monitoring via a secure management connection. Includes real-time polling of devices to confirm their visibility/status and archival of events. As we detect, isolate and diagnose each fault, working to restore normal operating conditions, we have ownership on the Client's behalf. All fault management includes testing and documentation utilizing our trouble ticket system. Moreover, real-time Client Communication & Reporting via phone, email and web provides situational and account clarity. |
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| Performance Monitoring |
| 24x7x365 Performance Management via a secure management connection. Includes real-time gathering of performance statistics for utilization, errors, availability, and latency. Data is compared to established performance thresholds, and the Client is notified of thresholds that have been exceeded. For clear communication and Client oversight, we provide monthly Performance Reports in electronic form which summarize performance cases and provide analysis and recommendations on trends, utilization and errors observed. |
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| Configuration Management |
| We provide tools for you to better plan and manage network upgrades. Our tools work by reviewing logical impact of the proposed configuration and changes. We also archive your last configuration. This is critical to rapid recovery from a configuration loss (including during any outage or disaster) or changes, or performance issues. |
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| Remote Technical Support |
| 24x7x365 resolution of identified problems with your IP Communications system. Basically, once your IT/IPT personnel have identified a problem, they contact Netelligent Support. Netelligent will answer technical questions and perform remote diagnostic and troubleshooting activities pertaining to the devices (routers, switches, voice gateways, convergence servers and IP telephones). Once a problem has been identified, Netelligent will engage and work the issue through resolution. |
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| Remote Patch Upgrades |
| As part of Netelligent's Remote Technical Support service, Netelligent will also provide Remote Critical Patch Updates for the Client's network devices and convergence servers under coverage. Critical patch updates are defined as Cisco or Microsoft IOS/software/firmware patches or bug fixes intended to fix a known hardware/software issue. Additionally, when critical software, firmware or IOS patch/update become available, Netelligent will alert the Client of the availability, and counsel the Client on application thereof. |
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| Remote Telephone MACDS |
| Netelligent will perform remote MACDs for Client's IPT environment (including the convergence servers and telephone handsets). A remote telephone MACD is any remote, IP Telephony-related administration work, including move, add, change, and delete related to the IP Telephony environment. |
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