Our Service

We do everything for you, and it costs you nothing.

We help you understand what contract is right for you, do all the paperwork to set it up, and then stay involved to help you maintain things going forward and send you reminders of key contract dates. We provide a detailed Inventory Listing of all your covered devices and locations. We can consolidate multiple contracts and co-terminate contract dates.

How it works: 10 Steps

1. Search Cisco Service Contract Center for upcoming expiring contracts.
2. Search for all customer contracts, purchased through other vendors, with a signed LOA.
3. Create renewal quotes in Cisco Service Contract Center (co-termed to one end-date).
4. Consolidate all Cisco quotes into our Maintenance Management System.
5. Depending on renewal account, coordinate financing through Cisco Capital. Note, possible free learning credits with 3-year deals!
6. Customer Review meeting.
7. Finalize Maintenance Plan.
8. Once signed quote / PO is received, purchase all Cisco quotes.
9. Combine all like-service contracts into one so customer will have one contract per service level.
10. Provide Customer a confirmation of renewed contracts with all appropriate data.

When things change, we got it covered

• If equipment is moved... we will update your contract with the correct address.
• If equipment is replaced... we will update your contract with the new serial number.
• If equipment is upgraded... we will prorate the new Maintenance, using the remaining Maintenance already purchased on previous equipment.

Working with Cisco

• Work with Cisco Capital to obtain the best available terms for our Clients.
• Coordinate with Cisco Solutions Consultant on complex situations.
• Negotiate free Learning Credits for our Clients.
• Entry Management via Cisco Service Contract Center.