Technology moves pretty fast, and Netelligent’s ability to stay one step ahead of the curve allows us to better serve our customers as their needs grow. One of the products that people are consuming in greater quantities is VoIP, and we anticipate that trend will continue. Netelligent’s Hosted Voice option is really unique in the marketplace; and the decision to migrate from an on premise voice solution to a cloud based solution is one example of how businesses are using their IT resources strategically, to remain agile and competitive in their own markets.
On Premise VoIP
We’re currently working with a larger, mid-market, international organization, with a few thousand employees who are in the process of migrating to a full cloud solution for their voice network. Several years ago, they purchased a Cisco collaboration system from us with voice, video, and application sharing capabilities. When they purchased the system, they had dedicated internal resources to support it, and they maintained their own datacenter. We did the project work to set it up, and then we handed them the keys.
Business was good, and they experienced growth. As they expanded however, new challenges developed. Those same dedicated, internal, IT resources became bogged down with day to day issues to support the functions of their network, and their phone system. And due to the growth, the company needed those resources more than ever to focus on strategic initiatives; such as researching and rolling out systems and applications to boost internal productivity, and stay competitive in their market. The distraction was costly, and they decided migrate to managed services: Netelligent was to be fully accountable for their infrastructure.
When we talk about managed services, we refer to two components. NetTend is our infrastructure support which directly supports the IT departments of our customers. It keeps their phone system, or network, or wireless LAN or server up and running effectively and optimally. The other component is our help desk, which takes support calls and works through incidents with end users at a customer’s location.
NetTend is very unique. We have a great bench of expertise with Cisco-based solutions and are very specialized in this area. We staff in-house engineers with years of experience in project work, support and maintenance; as well as solutions on the cloud side. And, we have the ability to escalate outside of a support team to a field engineering or a design engineering team, which is something many managed services companies simply do not have. So rather than worrying about the next IT breakdown (which will come at the worst possible time), NetTend minimizes downtime for our clients and maintains their internal productivity. With one predictable monthly invoice and three levels of service and monitoring to choose from, businesses very soon realize their return on this investment.
Our client has been using NetTend for four years, and they’ve been very pleased with the service. As expected, it has allowed them to maintain a strategic focus and keep their emphasis on the business. However, they’re still purchasing equipment, maintaining a datacenter, upgrading servers and software, and buying licensing and licensing support. All of this, for an infrastructure that we’re already accountable for supporting. For them to remain agile and stay competitive, it finally makes sense for them to hand over this last piece of the puzzle. They’re looking to Netelligent’s Hosted Voice, our cloud version of VoIP, as the final step in moving technology out of the way of their business.
Netelligent’s Hosted Voice
The market is moving toward a utility model for IT, and Netelligent’s Hosted Voice delivers the same end result to users as an on premise VoIP solution. There is absolutely no difference in functionality between the systems that the customer owns (and we support); or the cloud version, where we own the equipment and then support it and maintain it in our datacenters. End users of either system will not know the difference between the two.
So for our client, Hosted Voice is the next logical step in their migration, and it will provide them with several key advantages. Costs for equipment are minimal (the only hardware purchase is the phones), and there are no additional hardware or software costs to consider as their needs grow or change. With the cloud version of VoIP, there is no need to maintain a datacenter, pay for upgrades, licensing or set up fees. And, they will only pay only for the resources they need, only as they need them. Although clients expect to see a financial return on their IT, it’s no longer just about money. It’s really more about being strategic, and efficiency focused that will bring the most value to their business.
Due to the immense scalability of our private cloud model, we have the ability to support small organizations with 100 employees in one location; and global organizations with 50 branches worldwide and 20,000 users. We’ve built on massive scale, so the resources dedicated to each client are always there. By migrating to a full cloud solution, clients have access to enterprise class equipment, and the ability to go from 100 GB of RAM to 150; to 200; to 500; or to 1000 as they need to. With our redundant datacenters in St. Louis, Denver and Singapore, these resources are fully supported, monitored and guaranteed secure.
Big Enough to Matter, and Small Enough to Care
A large part of our unique value proposition is that we are big enough to matter, and small enough to care. Our scale and reach allow us to support technology on a massive scale; yet our neutral, agnostic approach to technology enables us to craft a package that is unique for each client. Whether it’s a quarterly, annually or at renewal, every aspect of every deal with every client is evaluated to ensure that value is being delivered, in a way that is comfortable for our clients, and in a way that makes sense to their business. Technology moves pretty fast, and as the market shifts toward a utility model for IT, we’re staying one step ahead of the curve.
About Aaron Stone
Aaron Stone is the CEO of Netelligent Corporation. With Stone’s guidance, technology expertise and ability to identify, recruit and retain the best talent, Netelligent now has one of the most robust and complete set of offerings in IT services today.
Aaron was ranked among the Top 100 St. Louisans to know to Succeed in Business, has multiple technology certifications, and is a member of the Entrepreneur’s Organization. You can find Aaron on LinkedIn at http://www.linkedin.com/pub/aaron-stone/5/249/56 or follow him on Twitter, @Stoneman_stl.