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Service Desk (aka Help Desk)
As your organization grows, so does the number of desktops. And, with every new machine you add, you add problems… someone’s Microsoft Office is buggy, someone needs a password reset, etc. One at a time, these problems are easy fixes, but taken in total, they bog down your IT support and hold back your business.
Maximize your productivity and offload to Netelligent’s Service Desk (Help Desk) with industry-leading desktop support 24/7/365. No more waiting hours or days for help. It means your IT staff can get back to shaping a technology strategy that gets you closer to your goals.
With our highly skilled service/ help desk professionals and our Microsoft Gold Partner certification, we are ready to resolve all of your help desk needs.
Netelligent offers flexible support solutions anytime, anywhere. If you have an issue to troubleshoot, a quick call or email to our Operations Center provides assistance.
Service Desk / Help Desk support may include:
- Access to our OC 24/7/365
- Incident management
- Live Connect
- Customer Portal
- Microsoft, Apple, and Android Based Device Support
- User Management (Add/Delete)
- Password Resets
- Operating System Issue Resolution
- Application Access Issue Resolution
- Automated Windows Patching
- Escalation to Customer Resources
We’ve both invested in the best IT staff possible. We’ll handle the day-to-day so your team can get back to shaping your technology strategy.
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Get In Touch
Want more information? Our service and support teams are here to answer all your questions.