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Managed IT Services
Simplify your life & reduce costs.
Your most critical business operations run through your IT infrastructure, and you can’t afford to have it running inefficiently. Controlling IT costs and limiting the impact of changing demands are key to keeping your business productive and competitive.
Netelligent’s NetTend monitors, supports
and helps maintain your technology
while you focus on your business.
Netelligent’s NetTend Managed IT Services are designed specifically to simplify your life and cut your costs. NetTend extends your staff when limited resources challenge your effectiveness and put you at risk. Technology breaks. With NetTend, you no longer need to worry about your IT environment coming to a screeching halt. To help you understand your savings, all we ask is that you do the math.
Consider the man hours spent managing vendors, troubleshooting network issues and applying patches. Add to that the average cost to productivity when a device goes down. It can be surprisingly expensive.
NetTend provides a predictable IT cost.
24x7 monitoring and support of your network, devices and firewalls is precisely what you get with NetTend Managed IT Services. Customization abounds with SLAs based on coverage hours, devices monitored and after-hours support requirements. With additional client management services available NetTend is a very flexible managed service that extends IT’s resource reach and also provides foundational support for Netelligent’s managed security services, NetDefend™.
Scalable & Always Working
NetTend for Networks
Boost your network performance and improve end-user experience with experts watching over your network and optimizing its potential.
- Load Balancers
- Traffic management
- Network security
NetTend for Datacenter & Cloud Computing
Reduce datacenter complexity and better realize the benefits of lower operational cost and improved IT productivity
- Switches and networking
- Converged and Hyperscale systems
NetTend for Voice & Collaboration
Maximize advanced collaboration technologies to drive heighten levels of productivity with customers, business partners and across the enterprise.
- Cisco Unified Communications
- Hosted Collaboration
- Contact Center Support
NetTend for Security Infrastructure
Optimize your Security technologies to protect data and ensure regulatory compliance.
- URL Filters
- Email Security
- Web Security Gateways
24/7/365 Monitoring, Alerting and US-based Support
Customer Web Service Portal
Remote Service Desk
Device & System Management
Vendor Management & Escalations
Standard & Custom Reporting
Enhanced Service Management & Deeper Coverage
Client Service Management provides tightly-bound service personnel, trained and capable of providing ongoing consultation, change management and support above and beyond NetTend. These designated experts augment the Hosted Cafe team to provide tight alignment with your business initiatives as determined by a mutually defined service management plan.
The Client Service Manager (CSM) provides extended administration based on the number of hours per month purchased Customer with the corresponding Service package.
- Client relationship management and service coordination
- Service(s) oversight and administration
- Incident and problem management
- Change coordination
- Release coordination
- Availability advisement
- Performance advisement
- Capacity advisement
- Life-cycle management
The Client Service Engineer (CSE) provides enhanced technical expertise in these areas:
- Incident and problem management
- Change oversight and/or execution
- Release oversight and/or execution
- Availability administration
- Performance administration
- Capacity administration
- Life-cycle administration
- Technical advisement
The BIG picture
The Heartbeat of NetTend
As an integrated platform to monitor performance and configuration, Hosted Cafe provides visibility to service and component dashboards, and built-in SLA reporting. It uses SNMP, WMI, Syslogs, Traps and customer applications APIs to monitor an extensive variety of systems and applications.
Proactive vs. Reactive Partnering
Customer Aspeq Holdings now enjoy the peace of mind a 24-hour monitored network brings to their organization and workload.
Offload Support and Monitoring
The Operations Center supports devices, servers, storage and firewalls. The list goes on and on. Here’s what we support.
World-class Local Expertise
Next generation, local IT professionals making your business, their business. Our goal is your success. Get the overview.
Get In Touch
Want more information? Our service and support teams are here to answer all your questions.